Benefits to Providers

Satisfies Commissioners’ Requirements

Following recommendations from Government advisory agencies, Local Authorities and other commissioning organisations with social services responsibilities are now requiring homecare providers to use electronic care monitoring services. EziTracker sets the standard in homecare monitoring and Providers who use the service will consequently remain eligible to provide commissioned homecare.

Improves Service Delivery

Providers are able to benefit from the huge improvement in Management Control afforded by the eziTracker. Managers of homecare workers are able to ascertain the real-time whereabouts of their carers and confirm that staff have logged in and out as scheduled. As a result, any breakdown in service can be responded to immediately, ensuring effective service delivery and harmonious customer relations.

Enhances Communications

Effective management control of remote care workers is complemented by the enhanced communications offered by the eziTracker voice messaging service. Enforced voice message playback ensures that vital messages are received and that service breakdown isn’t caused by failure to receive a message. All messages are archived on secure data centres and are available for audit if necessary.

Meets Duty of Care to Staff

The typical working environment of care workers - working alone and away from employers’ premises at clients’ homes - presents obvious risks and Providers have a duty of care to their staff to ensure that these risks are effectively managed. With its system of “no go” alerts eziTracker’ satisfies the requirement for lone ’commitment to their employees’ welfare.

Reduces Admin & Costs

EziTracker reduces costs by eliminating the labour intensive administration involved in timesheet processing. In addition eziTracker reduces payroll overpayments, discrepancies, disputes, and time spent on supervision by providing a precise 3rd party record of actual hours worked by individual carers. Providers will also benefit from reduced invoice queries, faster billing and savings gained from reduced mobile phone calls.

Delivers Accountability

Although many Homecare Providers are introducing eziTracker in order to meet Commissioning Authorities’ accountability requirements, Providers are also realising that the accountability benefits extend to their own payroll. EziTracker customers can rest assured that they are not paying for care work that has not actually< been delivered, with eziTracker’s verifiable attendance data removing the scope for payroll disputes.